Guide to Business Technology in Small Businesses
The phrase business technology can mean a lot of different things and can be interpreted in many different ways. In all business technology there is a single objective and that is to use it in such a way to maximize efficiency in business processes while minimizing cost and maintenance.
The business must plan and implement technology in a sensible manner and a plan for technology management must be developed and complied with. It can mean moving more of your business systems onto the internet to increase the mobility of your business. Business technology means determining what new systems will make jobs more efficient and investing in its implementation.
If you want to save money for your business, the internet is the best place to start. A business with a call center for customer service will save a lot of money by using an IP telephony system, and changing their traditional phone system. In this system, all calls will be routed over the internet, and since you will not be using your regular telephone, then your telephone bill will significantly decrease. Using an IP telephony system would still enable your customers to call in using a normal telephone number.
Internet calling does not cost much compared to using a standard telephone The savings you get can already cover the installation and implementation of your new telephone system.
You need a powerful internet connection to manage this system well. This is because sound quality can suffer if there is not enough bandwidth to accommodate all the calls being made. Making allowances for this would need to be a part of your business strategy for technology management.
If you have internet based telephone systems then your remote workers or fields workers are benefitted by it. Today, mobile phones are capable of making calls over the internet. Staff retraining may be required and an upgrade to your corporate mobile phone contract. This will save you more money in phone bills, ultimately.
Business technology also includes the assessment and monitoring of work performed by your employees. If you want your company to run efficiently for less and be able to monitor what is going on in real time, then you should adapt modern networking and targeted technology management.
Many products are out there that help in employee monitoring, whether you want to know the amount they spend on each call or the amount of time they take to finish each file before they move onto the next. This monitoring software will allow you to tackle issues that arise in the workplace and discuss it with your employees.
Broadening your business horizon is possible with business technology. You benefit by being able to do more but at the same time saving on cost.